A customer account will be created for all users upon their first use of the service, be
it by Telephone or Email Booking Form.
1.1 Prepayment requires you to submit personal information such as Name Telephone
number and an authorised method of payment when using Phone or Booking Form
Payment link. You are solely responsible for all activity that occurs using your account
and you agree to maintain the security and secrecy of your username and password.
1.2 A Booking constitutes an offer by you to purchase services in accordance with
these terms and conditions. A booking shall only be deemed to be accepted you a
EliteTransfers.VIP when we issue written confirmation of acceptance via SMS or email
at which point a contract for those services to which the booking relates will come
into existence. The customer in each case is deemed to have accepted the terms
when making use of the passenger services. Each booking constitutes a contract of
service between EliteTransfers.VIP,and the passenger If the person making the
booking is not the passenger, we reserve the right to decline the booking for any
reason. The booker is fully responsible for advising all travelling parties are aware of
these terms and conditions
1.3 You agree that services will be provided by EliteTransfers.VIPs or partner drivers.
EliteTransfers.VIP shall ensure that each partner driver is fully compliant with their
obligations by law and maintain the correct liability insurance and other regulatory
documentation where required. Where a booking is performed by a
EliteTransfers.VIP, the partner is legally responsible for performing the booking and
we will remain responsible for providing customer service and support assistance and
will act as point of contact for you.
1.4 We remain responsible solely for our obligations to you as set out in these terms to
the exclusion of all other terms.
1.5 We will endeavour to contact you by SMS before the start of your booking to
confirm the vehicle details including but not limited to Driver Name and contact
details, vehicle make model and registration.
1.6 EliteTransfers.VIP reserve the right to amend services if required to comply with
any applicable law, statute or legislation with no notice.
1.7 Whilst EliteTransfers.VIP will always try to provide a vehicle of the type specified in
your booking, we reserve the right to supply a reasonable alternative vehicle where
the originally requested vehicle is not available
1.8 You the customer are liable for any and all payment of charges for a booking for all
services booked in relation to these terms and all payments must be made before
each booking commences. We endeavour to operate a cashless business model and
as such payment or retention of cleared funds will be requested before any pre-
booking is undertaken.
1.9 EliteTransfers.VIP reserves the right to amend any charges for bookings or services
if the client makes any material changes to the booking i.e., additional passengers or
luggage from booking or additional stops or amended destinations.

PASSENGER SERVICES
2.1 On providing your pickup location drop off location required vehicle type and booking details
including any additional stops or requests we shall offer a quotation showing the amount to be
charged for the requested booking.
2.2 The charges are based on our chosen route between your pickup location and drop off
location with any additional drop offs specified at time of booking.
2.3 We will permit changes to a booking by a passenger if agreed and confirmed by
EliteTransfer.VIP with any variation in booking charges will be payable by a passenger. For any

prebooked hires made over the telephone or email any additional stops or waiting time will need
to be booked via our office which can be reached on 07749 387123 or negotiated directly with
your EliteTransfers.VIP partner at their discretion.
2.4 Vehicle soilage. You agree that any soilage of the vehicle by passenger, luggage or animal
other than a registered service animal will be subject to a soilage charge of up to £100
2.5 All quotations given for bookings will include relevant airport pickup/drop off charges as well
as include any required toll or road fees on your journey.
2.6 A cancellation fee will be payable of 100% of the booking value if the booking is not cancelled
before a vehicle is dispatched to fulfil the booking. Any cancellation BEFORE a vehicle is
dispatched will be refunded in FULL.
2.7 All bookings for NON airport pickups will include a 15 minute grace period after the booking
time for which a driver will remain available to undertake your booking, if the passenger is not
available within this 15 minute period and is unreachable the booking will be cancelled and no
refund will be given, if the passenger is not ready at the booking time requested waiting time may
be charged and the booking time amended at the discretion of the driver. Any additional waiting
time will be payable directly to the EliteTransfers.VIP Driver or Partner and will be billed in 15-
minute increments at a cost of £6/15 minutes
2.8
All airport pickups will include 60 minutes of waiting time FREE of charge After the
booking time or the flight landing time. We will always default to using the flight
landing time where a flight number is given unless specifically instructed otherwise
by the Booking client. After this 60 minute period has elapsed the booking will be
cancelled and no refund will be issued unless by prior arrangement with the
EliteTransfers.VIP partner or EliteTransfers.VIP directly and no refund will be offered
or given (i.e. you will be charged the full booking value) if you require additional
waiting time you must contact your EliteTransfers.VIP driver or Partner to agree
additional waiting time Any additional waiting time will be payable directly to the
EliteTransfers.VIP Driver or Partner and will be billed in 15 minute increments at a cost
of £8/15 minutes. A SMS message will be sent to you once your booking goes live on
the system with your drivers name and contact number.
Please note- we do not offer a “meet and greet service” on bookings unless agreed
and confirmed in advance EliteTransfers.VIP. If a meet and greet service is required
please request this when booking to discuss availability and pricing for this additional
service. Charges vary depending on which airport you are travelling to and the
specifics of the service you may require.
For all bookings your driver will be sitting near to the airport in one of the
localised holding areas,  it is imperative that you make contact with your driver
as they will NOT enter the pickup/drop off zone until instructed by the
passenger.  Your driver will wait up to 60 minutes after your flight touches down
or the agreed pickup time if no flight number is provided.

For customers that have pre arranged a meet and greet your driver will enter the
terminal at an offset time from your arrival 
For any passengers arriving on a UK domestic flight your driver will enter the
airport terminal 30 minutes after your flight lands at which point your 60 minute
waiting time will begin.
For any passengers arriving on a European flight your driver will enter the airport
terminal 45 minutes after your flight lands, at which point your 60 minutes
waiting time will begin
For any passengers arriving on a non European flight, your driver will enter the
airport terminal 60 minutes after your flight lands, at which point your 60
minutes waiting time will begin.  

For customers who have agreed a meet and greet service your driver will stand
prominently in the arrivals area at the correct terminal displaying your customer
name and if supplied corporate logo.

Please note meet and greet services are not offered as standard and can only be
booked and confirmed by EliteTransfers.VIP and are subject to an additional fee to
cover driver time and airport parking costs.

TRAVEL NOTIFICATIONS

3.1 Where a passenger is travelling with a bicycle or pet you must inform us at point of booking
to ensure an appropriate driver and vehicle are assigned to your booking, if you are unsure of
vehicle requirements you must specify this on the booking request for guidance before making a
booking. There may be additional charges for domestic pets or bicycles there will be NO
additional charges levied for service animals/ Guide dogs
3.2 If you are travelling with a guide/service animal they are not subject to any notification but
EliteTransfers.VIP drivers or Partners may refuse to undertake a booking if he or she has a
registered exemption issued by a licenced medical practitioner and recognised by their local
licencing authority and EliteTransfers.VIP. For avoidance of any delay, we would request the
customer notifies us when a service animal is travelling as part of the travelling group. No
EliteTransfers.VIP driver or Partner will refuse to carry a registered service animal unless they
are the holder of a current exemption certificate.
3.3 If the customer does not inform EliteTransfers.VIP in advance of any pets travelling, we
reserve the right to cancel a booking and charge in full for the service. This DOES NOT apply to
bookings where a service animal/ Guide dog is travelling, and NO additional charges may be
levied for service animals/guide dogs including but not limited to soilage charges.
3.4 EliteTransfers.VIP and its Partner drivers will not be liable for any property transported or left
in a vehicle during or after a booking. Any property left in a vehicle where the property cannot be
identified and/or easily returned will be handed into the nearest police station as lost property. If
property is easily identified a charge may be applied to cover cost of returning property to the
customer if required.
3.5 During any booking all passengers must
– not smoke including vapes or e cigarettes
– must not consume any food or alcohol.
– must wear a seatbelt at all times whilst in the vehicle
– must behave in an orderly fashion and not distract the driver
– must load/unload their own luggage. Drivers and partners will assist at their discretion
Any breaches of the above and the driver or partner reserve the right to cancel the booking and
no refund will be given.
CANCELLATION POLICY – ASAP BOOKINGS
You may cancel a booking at any point. Although a refund will only be issued for the
booking value if a car has NOT been dispatched. If a driver has been assigned and
dispatched to the booking a minimum service charge will be applied to stand the
booking down.  For any bookings a driver arrives at the pickup point before a
cancellation request is made and/or the customer is unreachable or unresponsive the
booking will be charged in full.  

CANCELLATION POLICY – PREBOOKED
TRAVEL

Any journey that is prebooked will be subject to a 24 hour cancellation period – any
cancellation where more than 24 hours notice is provided a full refund will be issued.
For any bookings cancelled with less than 24 hours notice payment is required in full
for the journey. 

CANCELLED FLIGHTS 
If a customer is a no show for any booking a full charge will be applied for the service
requested. in the event of a missed flight the customer will be charged in full. If the
customer has previously supplied EliteTransfers.VIP with a valid flight number and
said flight is cancelled the customer is eligible for a full refund or to amend their
booking at no cost subject to follow on availability with the company.

LIABILITY
Nothing in these terms will exclude or limit any liability, for death or personal injury
caused by negligence. Or for fraudulent misrepresentation or for any other fraudulent
act or omission, to pay sums due or owing in the normal course of performance of
bookings and or these terms. EliteTransfers.VIP are not liable to you whether for
breach of contract for any loss of profit, loss of sales, or revenue or business. Loss of
damage, reputation or goodwill or opportunity or any indirect or special loss
EliteTransfers.VIP will not be liable or responsible for any errors in or failure to provide
bookings due to your error or failure to provide complete and accurate information.
Whilst we make every effort to ensure all booking options are available, we do not
infer any agreement to that effect that they will be available at all times or to all
parties or that these options are error free. Except as otherwise set out in this section
EliteTransfers.VIP and its partners total liability to you and the passengers of your
booking for anything it has done or not done in connection to the same whether
from breach of contract duty or negligence shall be limited to the following. 1 in
relation to any singular service provided the value of the booking. Or in aggregate
under these terms a maximum of £100 sterling.
FORCE MAJEURE
We shall not be in breach of these terms or liable for delay in performing or failure to
perform any of our obligations laid out if such delay or failure results from a
circumstance not within our reasonable control and in such circumstances, we shall
be entitled to a reasonable extension of the time to perform such obligations.